Return Policy

At PawNova, your satisfaction is our priority. If you are not completely satisfied with your order, we offer the following return conditions.

Return Period

You have 14 days from the receipt of your order to contact us and initiate a return, in accordance with European legislation on the right of withdrawal.

Return Conditions

The item must be in its original, unused condition and in its original packaging.
Damaged, used, or incomplete items cannot be accepted.

Return Procedure

To initiate a return, please contact us at: pawnovashop76@gmail.com, indicating your order number and the reason for the return. We will respond within 48 hours with return instructions.

Refunds

Once the return is received and inspected, we will process the refund within 14 days via the payment method used at the time of purchase.

Non-refundable Items

Personalized or custom-made items
Final sale items

Defective Products

If you have received a defective or damaged item, please contact us immediately with photos of the issue. We will cover the return shipping costs and send you a replacement or issue a full refund.